Support

FAQ's

Courseware and Mastercam

Does this courseware come with the Mastercam software?

Yes, it comes with the Mastercam HLE (Home Learning Edition) software. You are able to download the HLE at no additional charge once you subscribe to the courseware. This software was created by CNC Software, Inc. (the creators of Mastercam software).

What are the system requirements for Mastercam's Home Learning Edition/Demo software?

You must have Windows 7 (or later) to run this release. Processor: 2.5 GHz Intel Pentium 4 (or equivalent) minimum 64-bit Intel®-compatible processor. Note: The processor must be SSE2-compatible. Intel-compatible processors manufactured since 2003 should be SSE2-compatible. Operating System: Windows 7 (Professional or Ultimate) including the latest service packs and recommended updates Memory 2 GB minimum Additional RAM recommended for optimal performance Graphics Configuration 256MB OpenGL-compatible graphics card (minimum) Professional-level graphics card designed for CAD/CAM applications required, NVidia Quadro or AMD FirePro series recommended Integrated graphics controllers are not supported 1280 x 1024 pixel resolution (minimum) Full hardware acceleration display setting is recommended Hard Disk Drive Space 3 GB available hard disk space (minimum) Note: Beginning with the release of Mastercam X7, Windows XP and Windows Vista will no longer be supported by Mastercam.

Will Streamingteacher work on mobile phones and tablets?

Yes, Streamingteacher can be viewed from any smartphone or tablet.

Will Streamingteacher or the HLE work with a MAC Operating System?

Streamingteacher videos can be watched anywhere you have an internet connection. However, the Mastercam HLE/Demo software will not work with MAC unless you are running Windows Boot Camp. Note: Mastercam does not support MAC OS.

What can I do with the HLE (Home Learning Edition) software?

Included features of the HLE Demo / Home Learning Edition Software: *No SIM or security code required *All Mastercam options and modules are supported except the CATIA translator *Read MCX, EMCX, MCAM and EMCAM files *Save files only to new EMCAM format *No output or export (translators, MCX formats, etc.) *No post processing

Will more material be added to the courseware?

Yes, we will continue to add material to the most current version of the courseware until the next version is released. Once a new version of Mastercam is released we will no longer add material to this or any older versions.

Why is my video playback so choppy?

Usually this occurs as a result of poor internet connection or bandwidth. Solutions may include:
(1) Try letting the video buffer before you view it. 
(2) Close other browser tabs and windows. 
(3) Make sure you have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. 
(4) Switch to another internet browser

What browsers have native HTML5 support for a MAC?

Firefox and Opera: Flash - Safari (5+) and Chrome: HTML5

What browsers have native HTML5 support for Windows or Android?

WINDOWS - Firefox, Chrome (any version), Internet Explorer (11+): HTML5 / Opera (any version): Flash - WINDOWS PHONE (7.5+) Internet Explorer (9+): HTML5 - ANDROID (4+) - Default browser, Chrome, Firefox (any version): HTML5