Support

FAQ's

Courseware and Mastercam

Does this courseware come with the Mastercam software?

Yes, it comes with the Mastercam HLE (Home Learning Edition) software. You are able to download the HLE at no additional charge once you subscribe to the courseware. This software was created by CNC Software, Inc. (the creators of Mastercam software).

What are the system requirements for Mastercam's Home Learning Edition/Demo software?

You must have Windows 7 (or later) to run this release. Processor: 2.5 GHz Intel Pentium 4 (or equivalent) minimum 64-bit Intel®-compatible processor. Note: The processor must be SSE2-compatible. Intel-compatible processors manufactured since 2003 should be SSE2-compatible. Operating System: Windows 7 (Professional or Ultimate) including the latest service packs and recommended updates Memory 2 GB minimum Additional RAM recommended for optimal performance Graphics Configuration 256MB OpenGL-compatible graphics card (minimum) Professional-level graphics card designed for CAD/CAM applications required, NVidia Quadro or AMD FirePro series recommended Integrated graphics controllers are not supported 1280 x 1024 pixel resolution (minimum) Full hardware acceleration display setting is recommended Hard Disk Drive Space 3 GB available hard disk space (minimum) Note: Beginning with the release of Mastercam X7, Windows XP and Windows Vista will no longer be supported by Mastercam.

Will Streamingteacher work on mobile phones and tablets?

Yes, Streamingteacher can be viewed from any smartphone or tablet.

Will Streamingteacher or the HLE work with a MAC Operating System?

Streamingteacher videos can be watched anywhere you have an internet connection. However, the Mastercam HLE/Demo software will not work with MAC unless you are running Windows Boot Camp. Note: Mastercam does not support MAC OS.

What can I do with the HLE (Home Learning Edition) software?

Included features of the HLE Demo / Home Learning Edition Software: *No SIM or security code required *All Mastercam options and modules are supported except the CATIA translator *Read MCX, EMCX, MCAM and EMCAM files *Save files only to new EMCAM format *No output or export (translators, MCX formats, etc.) *No post processing

Will more material be added to the courseware?

Yes, we will continue to add material to the most current version of the courseware until the next version is released. Once a new version of Mastercam is released we will no longer add material to this or any older versions.

Why is my video playback so choppy?

Usually this occurs as a result of poor internet connection or bandwidth. Solutions may include:
(1) Try letting the video buffer before you view it. 
(2) Close other browser tabs and windows. 
(3) Make sure you have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. 
(4) Switch to another internet browser

What browsers have native HTML5 support for a MAC?

Firefox and Opera: Flash - Safari (5+) and Chrome: HTML5

What browsers have native HTML5 support for Windows or Android?

WINDOWS - Firefox, Chrome (any version), Internet Explorer (11+): HTML5 / Opera (any version): Flash - WINDOWS PHONE (7.5+) Internet Explorer (9+): HTML5 - ANDROID (4+) - Default browser, Chrome, Firefox (any version): HTML5

Mastercam has a warning banner for the file I downloaded

In some of our videos, the downloads associated with those videos have an older file type than the version you are currently using. This is not a problem, Mastercam will still work with an older file like this. To remove the banner, simply save the part in the current version of Mastercam.

Mastercam won't open the file I downloaded

Older versions of Mastercam cannot open newer version files. For example, if you are using Mastercam 2019 (commercial or HLE) you will not be able to open Mastercam 2020 files. We recommend updating your software to the most recent version to keep up with the lessons provided. For the newest version of the HLE software, see our "How to Install, Setup, and Use the Home Learning Edition Software" here. https://streamingteacher.com/library/mastercam-2021-library/lessons/how-to-install-setup-and-use-the-home-learning-edition-software-4/4742. For updating your commercial version of Mastercam, contact your local Mastercam Reseller.

Streamingteacher keyboard shortcuts

Our videos have some useful keyboard shortcuts, try them out!
Spacebar - Play/pause
Arrow up - Volume up
Arrow down - Volume down
Arrow left - Skip back
Arrow right - Skip forward
H key - Preferences menu
F key - Toggle full screen
? key - Show keyboard shortcuts

Does Streamingteacher provide Mastercam support?

Streamingteacher support is not a support platform for Mastercam. Streamingteacher support is for Streamingteacher account problems, payment inquiries, video requests, feedback, and site access issues. For Mastercam support, please contact your local Mastercam Reseller. If you don't know your Mastercam Reseller, you can find them by using this link. https://www.mastercam.com/find-a-reseller/

What does "Under review for version compatibility" mean?

Videos with this marker were made in a previous version of Mastercam. If this marker is on a video, that means we are currently checking to make sure the video is still good for the current version of the software. If the video is still accurate for the current version we will remove the marker. If the video needs to be reworked for the current version, the marker will stay until we have a new video ready to replace it. 

What does "HLE Compatible" mean?

"HLE Compatible" means the lesson group will work with the HLE (Home Learning Edition) version of the software. You will not need an industrial copy of Mastercam to complete these lessons. If a lesson group does not have this marker, that means the HLE software is not compatible with the lesson group, and you will need to use an industrial copy of the software with a valid license of Mastercam to follow along. There are only a few lessons that are not HLE compatible, such as the File Menu/Backstage (Industrial only) group and any Mill-Turn lesson groups.

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