Courseware and Mastercam
Does this courseware come with the Mastercam software?
You are able to download the Mastercam Learning Edition (MLE) at no additional charge on our dedicated download page: https://signup.mastercam.com/demo-hle-streamingteacher. This software is a free version of Mastercam created by CNC Software, Inc. (the creators of Mastercam software).
What are the system requirements for Mastercam's Learning Edition software?
You must have Windows 10 (or later) to run this release. Processor: Intel® or AMD 64-bit processor, 2.4 GHz or faster (minimum), 2.5 GHz Intel i7 or Xeon® E3, Kaby Lake or later, 3.2GHz or faster recommended. Note: The processor must be SSE2-compatible. Intel-compatible processors manufactured since 2003 should be SSE2-compatible. Operating System: Windows 10 or Windows 11 64-bit Professional, including the latest service packs and recommended updates. Memory 8 GB minimum, additional RAM recommended for optimal performance. Graphics Configuration OpenGL 3.2 and OpenCL 1.2 support with 1 GB memory. No onboard graphics. (minimum). Recommended professional-level graphics card designed for CAD/CAM applications required: NVIDIA Quadro® or AMD FirePro™ / Radeon Pro card with 4 GB (or higher) dedicated memory. Recommended Integrated graphics controllers are not supported 1920 x 1080 pixel resolution (minimum). Full hardware acceleration display setting is recommended. Solid State Drive (SSD) with at least 20 GB free and a USB 2.0 reader (for installation media) (minimum). Note: Beginning with the release of Mastercam X7, Windows XP and Windows Vista are no longer be supported by Mastercam.
Will Streamingteacher work on mobile phones and tablets?
Yes, Streamingteacher can be viewed from any smartphone or tablet.
Will Streamingteacher or the MLE work with a MAC Operating System?
Streamingteacher videos can be watched anywhere you have an internet connection. However, the Mastercam Learning Edition (MLE) software will not work with MAC unless you are running Windows Boot Camp. Note: Mastercam does not support MAC OS.
What can I do with the MLE (Learning Edition) software?
Included features of the MLE Learning Edition Software: *No SIM or security code required *All Mastercam options and modules are supported except the CATIA translator *Read MCX, EMCX, MCAM and EMCAM files *Save files only to new EMCAM format. You can export Wavefront (OBJ) and Additive Manufacturing Format (AMF) file formats. *No post processing.
Will more material be added to the courseware?
Yes, we will continue to add material to the most current version of the courseware until the next version is released. Once a new version of Mastercam is released we will no longer add material to this or any older versions.
Why is my video playback so choppy?
Usually this occurs as a result of poor internet connection or bandwidth. Solutions may include:
(1) Try letting the video buffer before you view it.
(2) Close other browser tabs and windows.
(3) Make sure you have either the latest version of Flash running on your computer, or use a browser with native HTML5 support.
(4) Switch to another internet browser
(1) Try letting the video buffer before you view it.
(2) Close other browser tabs and windows.
(3) Make sure you have either the latest version of Flash running on your computer, or use a browser with native HTML5 support.
(4) Switch to another internet browser
What browsers have native HTML5 support for a MAC?
Firefox and Opera: Flash - Safari (5+) and Chrome: HTML5
What browsers have native HTML5 support for Windows or Android?
WINDOWS - Firefox, Chrome (any version), Internet Explorer (11+): HTML5 / Opera (any version): Flash - WINDOWS PHONE (7.5+) Internet Explorer (9+): HTML5 - ANDROID (4+) - Default browser, Chrome, Firefox (any version): HTML5
Mastercam has a warning banner for the file I downloaded
In some of our videos, the downloads associated with those videos have an older file type than the version you are currently using. This is not a problem, Mastercam will still work with an older file like this. To remove the banner, simply save the part in the current version of Mastercam.
Mastercam won't open the file I downloaded
Older versions of Mastercam cannot open newer version files. For example, if you are using Mastercam 2019 (commercial or HLE) you will not be able to open Mastercam 2020 files. We recommend updating your software to the most recent version to keep up with the lessons provided. For the newest version of the HLE software, see our "How to Install, Setup, and Use the Home Learning Edition Software" here. https://streamingteacher.com/library/mastercam-2021-library/lessons/how-to-install-setup-and-use-the-home-learning-edition-software-4/4742. For updating your commercial version of Mastercam, contact your local Mastercam Reseller.
Streamingteacher keyboard shortcuts
Our videos have some useful keyboard shortcuts, try them out!
Spacebar - Play/pause
Spacebar - Play/pause
Arrow up - Volume up
Arrow down - Volume down
Arrow left - Skip back
Arrow right - Skip forward
H key - Preferences menu
F key - Toggle full screen
? key - Show keyboard shortcuts
Does Streamingteacher provide Mastercam support?
Streamingteacher support is not a support platform for Mastercam. Streamingteacher support is for Streamingteacher account problems, payment inquiries, video requests, feedback, and site access issues. For Mastercam support, please contact your local Mastercam Reseller. If you don't know your Mastercam Reseller, you can find them by using this link. https://www.mastercam.com/find-a-reseller/
What does "Under review for version compatibility" mean?
Videos with this marker were made in a previous version of Mastercam. If this marker is on a video, that means we are currently checking to make sure the video is still good for the current version of the software. If the video is still accurate for the current version we will remove the marker. If the video needs to be reworked for the current version, the marker will stay until we have a new video ready to replace it.
What does "HLE Compatible" mean?
"HLE Compatible" means the lesson group will work with the HLE (Home Learning Edition) version of Mastercam, now known as the Mastercam Learning Edition (MLE). You will not need an industrial copy of Mastercam to complete these lessons. If a lesson group does not have this marker, that means the MLE software is not compatible with the lesson group, and you will need to use an industrial copy of the software with a valid license of Mastercam to follow along. There are only a few lessons that are not MLE compatible, such as the File Menu/Backstage (Industrial only) group and any Mill-Turn lesson groups.
I'm getting a 403 error when I try to download a file
To fix this issue, try clearing your cache in your browser. This will usually fix the issue. If this does not fix a 403 issue, please email us at [email protected] and let us know the specific video and version library you are having an issue with.
I'm getting a Google login window when I try to download files
We store and distribute our files through Google Drive. Some of our older files have permissions we cannot change, and will require a Google login for you to access. Please login to your existing Google account or create one to access these files. If this is not possible, please email us at [email protected] and let us know the video name, library version, and download you need. We will email the download to you. This is a temporary solution and we are working to update all of our old files to prevent this in the future.
Account
How do I change my password?
You may change your password from your Profile page. Click Update Profile to enter a new password or click the Forgot Password link when from the login page.
Can I only access the courseware through the computer on which I made the purchase?
No, Streamingteacher will work on any computer or smart device anywhere you have an internet connection. (Note: only one computer/smart device at a time can be logged into the same subscription.)
How do I get a refund?
Streamingteacher.com does not offer refunds on any orders, as stated in our Terms and Conditions.
What is the difference between a Pro subscription and a Team subscription?
A Pro subscription is a full access subscription for a single person. This gives you access to every video and Presentation on Streamingteacher. This is the ideal setting for a single user. A Team subscription sets up multiple Pro users under a single Free or Pro user (Team Leader), and has that Team Leader account pay for all Pro subscriptions under that Team Leader. This is ideal for businesses or schools. Team leaders can either be set up as Full Access (the same as a pro subscription, good for programming leads) or as a Free user (only free access, good for setting up the Team Leader as an accounting dept, manager, etc.).
How do I change my billing cycle?
1. Go to My Account
2. Go to Billing and Subscription
3. Click "Manage" under "Currently Subscribed To"
4. Select the billing frequency you would like to use and confirm changes at the bottom of the pop up window.
When moving from monthly billing to yearly billing, the system will prorate this change based on how much Pro subscription time you have already paid for.
When moving from yearly to monthly, you will not be charged until your next billing cycle.
Note: If you are using an outdated browser (like Explorer) you may have issues updating your billing settings. Try using an up to date browser (like Firefox or Google Chrome) if you experience issues following these instructions. If problems persist, please contact us at [email protected], and let us know this FAQ did not work for you.
2. Go to Billing and Subscription
3. Click "Manage" under "Currently Subscribed To"
4. Select the billing frequency you would like to use and confirm changes at the bottom of the pop up window.
When moving from monthly billing to yearly billing, the system will prorate this change based on how much Pro subscription time you have already paid for.
When moving from yearly to monthly, you will not be charged until your next billing cycle.
Note: If you are using an outdated browser (like Explorer) you may have issues updating your billing settings. Try using an up to date browser (like Firefox or Google Chrome) if you experience issues following these instructions. If problems persist, please contact us at [email protected], and let us know this FAQ did not work for you.
How do I cancel my subscription?
It's easy to cancel your subscription. Login to Streamingteacher, and go to your account page. From there, select "Billing and Subscription", then click the "Manage" button in the "Currently Subscribed To" section. At the bottom of the pop up window, there is a red "Cancel" button. Just click that and follow the prompts and you will have your subscription cancelled.
Your Pro subscription will continue until your next billing cycle. At that time, your account will revert to a free account. You will keep all of your watch history, and you will be able to watch all of our basic training videos that are included with the free account. If you ever choose to get another Pro subscription, you will be able to start up right where you left off.
Note: If you are using an outdated browser (like Explorer) you may have issues updating your billing settings. Try using an up to date browser (like Firefox or Google Chrome) if you experience issues following these instructions. If problems persist, please contact us at [email protected], and let us know this FAQ did not work for you.
Note: If you are using an outdated browser (like Explorer) you may have issues updating your billing settings. Try using an up to date browser (like Firefox or Google Chrome) if you experience issues following these instructions. If problems persist, please contact us at [email protected], and let us know this FAQ did not work for you.
If you are a part of a team, see "How do I cancel a team subscription?"
How do I cancel a Team subscription?
If you are a Team Leader, you can follow the FAQ for "How do I cancel my subscription?" to cancel the whole team. When you cancel a subscription on a Team account, you and all of your team member will revert to free accounts.
If you are a member of a team and want to leave that team, login to Streamingteacher, and go to your Account page. Go to the "My Teams" page, and find the team that you want to leave. Click the "Leave Team" button, and you will revert to an individual account. To continue as a Pro member without being on a team, simply go to your "Billing and Subscription" page and enter your payment details to continue your Pro subscription. All of your watch data will follow your account.
If you are a member of a team and want to leave that team, login to Streamingteacher, and go to your Account page. Go to the "My Teams" page, and find the team that you want to leave. Click the "Leave Team" button, and you will revert to an individual account. To continue as a Pro member without being on a team, simply go to your "Billing and Subscription" page and enter your payment details to continue your Pro subscription. All of your watch data will follow your account.
How do I remove team members from my team?
If you are a Team Leader, you can remove individual team members from your Team. Login to Streamingteacher, and go to your Account page. From there, Select "Team Management" to see your team members. To the right of each team member, there is a red "Remove" button. Clicking this will remove that person from your team, but it does NOT remove the subscription spot on your team account. You can add a new person to your team with the open subscription slot using the "Invite" button, or if you want to remove the subscription slot, go to your "Billing and Subscription" tab, and click "Manage" to change the total numbers of subscriptions on your team.
If you are a team member, you cannot remove other people from your team. To remove yourself, see our FAQ on "How do I cancel a Team subscription?".
If you are a team member, you cannot remove other people from your team. To remove yourself, see our FAQ on "How do I cancel a Team subscription?".
If I already have a Pro account, can I be added to someone's Team?
Yes! If you are currently on a Pro subscription and get added to someone else's Team, your Pro time will be put on "Hold". You will not be billed for your Pro subscription while you are on someone else's Team. Here is an example; You purchase a 1 year Pro subscription on January 1st, and you get added to a different Team on July 1st of the same year. On December 31st you change jobs and are removed from their team. Your existing Pro subscription will start using it's time again on January 1st. You Pro subscription will not bill you again until July 1st.